How can I download iSee
A: Downloading and installing iSee is a very easy to do and can be done in a few clicks. In order to download iSee please go to our Getting Started page and follow the instruction.
On Mac you receive the message, App can’t be opened because it is from an unidentified developer
My proxy is set correctly but the installer pops up a Proxy Details Required box
A: This currently applies to Windows 8.1 and only happens during the installation. Don’t enter your proxy details into this box, simply press the Submit button with the details left blank.
I can't log into iSee
There should be people in an iSee session but I can’t see them
Connecting using boarder authentication
Connecting from behind a firewall
I cannot see display boards created and content uploaded by other users
I connected to an iSee session but I get a red notification saying “Failed to connect to the video relay server”
Something went wrong where do I find the log files
I can hear people but they can't hear me
When using a USB headset audio still comes through my built in speakers
A: Check your default audio output device in you computers control panel, iSee will always use your computers default audio output device. Usually the default device will change when you connect a USB headset but this is not always the case.
Audio is audible but sounds garbled
I clicked on the “Test Audio” button but I cannot hear myself. Also the “Mic Level” meter does not show any activity
I hear a lot of background noise in the environment. It is really annoying and I cannot have a proper conversation with others in the environment
How do I move in iSee?
A: You three options for moving around in iSee, using your mouse, using your keyboard (arrow keys or WASD) or using your trackpad. When you are in an iSee session press the ‘h’ key to display the help screen for moving around in iSee.
I am stuck and cannot move using my arrow keys
A: Please ensure that you are not using the Straight View feature on a display board. If you are in Straight View you will not be able to move around the environment using the arrow keys or the mouse. You will have to right click on the board in front of you and click on Exit Straight View to go back to your normal first person view.
I teleported to another person and can hear them but I cannot see them in the environment
A: When you teleport to another person in iSee, you are teleported to the exact position of the user you selected. This means that you will have landed on top of the person you selected. This is the reason you can hear them but cannot see them. Please use your left/right arrow keys or click and drag your mouse to swivel around and you should be able to see them.
When I press the teleport button, I cannot see the name of the user I want to teleport to
A: The name of the person you want to teleport to may not be visible. Please use your mouse scroll wheel or track-pad scroll gesture to scroll down the full list of users.
How do I right click on a Mac - Secondary Click
Password Protected PowerPower Point presentations don’t appear
A: iSee doesn’t currently support password protected PowerPoint presentations, please don’t attempt to upload a password protected PowerPoint presentation
Documents of greater than 5 MB in size don’t appear on the iSee presentation boards
A: iSee limits the size of documents which can be uploaded to display boards to 5 MB. If your presentation is greater than 5 MB it will not appear on the presentation boards within iSee. iSee limits the size of documents because the upload of large documents will limit bandwidth available for iSee.
When I press the share button for file sharing, I cannot see the name of the user I want to share my file with
A: The name of the person you want to share your file with may not be visible. Please use your mouse scroll wheel or track-pad scroll gesture to scroll down the full list of users.
I uploaded a PDF file onto a display board but I (and others) cannot see it on the display board
I browsed and clicked on an image/document I wanted to upload and nothing happened. Also I cannot get back to iSee
A: This issue will only occur if you are using iSee in the full screen mode on a Windows computer. When in full screen mode, if you right-click on a display board and click on the “Upload” button, the iSee window will minimize and open a file browser. When you browse and select the image/document that you want to upload, iSee will not go back to full screen mode. You will have to manually click on the iSee icon in the Windows bottom taskbar to go back to full screen mode.
I clicked on the record button and started recording but nothing happened. Also I cannot get back to iSee
A: This issue will only occur if you are using iSee in the full screen mode on a Windows computer. When in full screen mode, if you click the “Record” button, the iSee window will minimize and open a file browser. When you browse and save the recording, iSee will not go back to full screen mode. You will have to manually click on the iSee icon in the Windows bottom taskbar to go back to full screen mode
How can I find my computer system configuration?
Your IT support crew may ask for a system configuration report to help diagnose your issue.