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Support

To download and install the iSee client and use iSee for the first time please visit -

 

If you are having issues getting iSee to install or work properly on your machine try -

 

Most issues are best solved by contacting IT Support at your host institution. If this is not possible, email us at -

For urgent issues you can phone the iSee customer support line on +61 (0)2 9190 7533

 

Audio & engaging users

Using iSee's three different audio modes

iSee has three different audio modes that can be accessed via the top right hand drop-down menu. The default for iSee is the 'Spatial Audio' mode.

Spatial Audio

Spatial audio mode has both direction and distance and is just like talking to people in the real world.  Just move closer to conversations you want to be a part of and further away from those you don't.

Megaphone

Megaphone mode is just like picking up a microphone. Everyone in the space (zone) will hear you. This is useful for doing a presentation, taking questions you want everyone to hear or organizing people within a space. You can select Megaphone by selecting from the pulldown menu or toggling the 'M' key on your keyboard. Remember to switch back to spatial audio before you start any private conversations.

Broadcast

Some worlds in iSee are made up of a number of separate zones. Broadcast mode is like having a P.A. system in all of the zones at once. This is good for coordinating activities for groups spread across several zones or calling people back into a single zone. Remember to switch back to spatial audio before you start any private conversations.

Managing distracting noises

iSee is at its best when everyone is using a stereo headset with an integrated microphone. These headsets are specifically designed to minimize background noises and provide high quality stereo sound. Encouraging people to obtain and plug in a headset and seek a quiet area should be the first line of noise management. Mobile phone hands free earphones are widely available and a big step forward for managing background noise if plugged into a computer.

If some people don't have head sets or background noise is still excessive even with a headset, there are other techniques you can use to manage background noise. Encourage noisy users to switch on 'Push to Talk' from the top right hand drop down menu. They can also mute their own microphone by clicking on the microphone icon in the top right menu bar.

If individual users are being deliberately disruptive and are unresponsive to suggestion, they can be either muted or ejected by the session organizer using the users tab in the left middle of the iSee window.  

 

Proactive user engagement tips

Tip 1 - Use movement to drive engagement

One of the great strengths of iSee is the power it gives people to choose where they go, who they talk to and what they interact with. To harness this strength for better engagement during structured activities - include movement as part of the activity.

Including movement keeps people engaged by giving them a series of small achievable tasks and rewards attention.

Examples of including movement during a structured but interactive class might be:

  • Asking people to turn to the person beside them and discuss a question or issue for 1 minute

  • Getting people to jump if they agree with a particular perspective, have a response to a question or want to ask a question

  • Having people run to a place that corresponds to their answer to a multiple choice question 

 

If you want people to gather in certain places or do specific tasks, then focus on clear communication. A usual custom when getting the attention of people is to ensure they are looking at you before delivering the message. A challenge here is that the megaphone mode in iSee is not currently directional, so you will need to help people to identify you. One of the easiest ways to do this is to jump up on something so that you are easily seen, and then tell everyone where to look. If the area is flat, then add a table and use it as a temporary stage. Help people by giving references to fixed features in the environment e.g. "face the stage so I can see your smiling faces". 

Tip 2 - Harness curiosity

It should be no surprise that users are curious about iSee worlds and the other people in them. Take the time, especially at the start of a class or event, to let people great each other and build relationships. If people are meeting for the first time it may even be worthwhile to develop some ice breaker games to help people meet and get interacting freely.  

Harnessing that curiosity is a great way of overcoming the apprehension that many new users feel. Ice breaker games that include exploring the virtual environments or the lives of others are a great way to help users become familiar with the basic mechanics of moving around and interacting in iSee worlds.

Great ice breaker games may include:​

  • Teams orienteering - small groups follow a series of clues placed around the space 

  • Challenge groups to jump on top of each other and build the highest tower

  • Learning a simple line dance  

  • Ideas speed dating (can be 'learn three things about you', 'do I like your idea' or 'fusion pitch' where you create a new product idea that fusses each of your interests)

Tip 3 - Facilitate participation

iSee is your ultimate tool for increasing participation if you use it effectively. To do that, think less about what you bring to a session and more about what you want others to take from the session. Your job is to develop activities that let people build those outcomes for themselves by engaging and working with others.

Some great ways of increasing participation include:

  • group activities

  • short buzz sessions with open answer questions

  • parallel pitch fest sessions for ideas

  • poster viewing/discussion sessions

Tip 4 - Unstructured time can be important

Unstructured time can be some of the most productive. This is especially true if ideas or relationships are at their initial stages. 

iSee is the ideal online platform for relationship and ideas building because it allows for many conversations to happen in parallel. Rather than being passive, iSee engages people in making choices about who to talk to and what to talk about. This is the investment that initiates any relationship.

It also allows for ideas to be shared, tested and built on at an informal level, allowing them to grow organically and gain team support. This is an essential incubation step that initiates the innovation pathway. 

To get the best out of your longer structured iSee experiences, schedule breaks for networking and informal discussion throughout the session just as you would in a normal face to face event. 

 

Tip 5 - Change the view position for a better experience

Typing 1, 2 or 3 on your keyboard selects different views in iSee which can be really helpful in improving your iSee experience.

View 1: is the default 1st person view where you look directly from the point of view of your iSee presence. This is the best view for talking to others and helps with eye contact and other intuitive non-verbal communication cues.

View 2: looks forward from a raised position behind your own shoulder. This is the best view when in a crowd and trying to see a board or speaker in front of you that is obscured by those in front of you. If you are running a session where this might be the case, give gentle reminder to the other users that this will help them see the presentation. You might also need to remind them to go back to View 1 for the best experience when talking to others.

View 3: looks directly back at yourself. This is helpful when people first enter iSee to help them understand how they appear to others in the iSee world. It can also be a useful tool when giving a presentation if you want to both face the audience while looking at a presentation board behind you.

User management tools

Using 'Mute for all'

Using 'Eject'

Using 'Auto arrange'

Like any co-used space, iSee is at it's best when people are able to manage themselves. This gives the highest level of opportunity for interaction and collaboration along with the smallest amount of organisational effort.

From time to time there may be some benefit in the more active management of people within iSee. This may be to help people who are having difficulty in navigating the environment for themselves, or to manage issues with people who are violating your organisations' usage policies.

iSee provides a number of tools that organizers can use to manage people within the environment:

Mute for all:

If a person is having difficulty with managing their background noise or is using sound to inhibit the engagement of others - then a session organizer can mute that person for everyone by selecting them from the Users tab on the left of the iSee window (see left).

The person can be unmuted by the session organizer via the Users tab, or can unmute themselves at any time by licking on the microphone icon at the top right of the iSee window.

 

Eject from session:

If for whatever reason a session organizer wants to temporarily eject a person from an iSee world, they can do so using the Users tab on the left of the iSee window (see left).

The ejected person may return to the session at any time by going through the session sign in procedure. The person can be re-ejected at any time and for as many times as the session organizer sees fit.

If the session organizer would like to remove the person for a longer period of time they will need to disable access to the session for that persons account via the user management portal or create a new session for which the person has not been invited via a guest access link.

 

Auto arrange:

Letting people arrange themselves is almost always the best strategy in iSee worlds, but there are times when a session organizer might want to add some guidance or assistance. 

The Auto arrange function can be used to set up a number of prearranged seating positions that taken voluntarily by people in the iSee world or forced by the session organizer. Anyone can exit their seat at any time by clicking the 'Exit'  button that appears in the center top of the iSee window whenever you are in a seating arrangement.

To set up an Auto arrange right click anywhere on the floor area and choose 'Auto arrange' from the drop down menu that appears. Select the Auto arrange settings that best meet your needs and click ok. Settings can include allowing people to choose their own seat, putting people in seats individually, or auto forcing everyone into a seat. To remove an Auto arrange seating plan at any time, right click on one of the Auto arrange seats and choose 'Delete'. 

Using boards in iSee

Boards in iSee worlds are great way to share 2D content. Some iSee worlds have boards built in as part of the environment, while others allow you to dynamically create, resize and move boards to suit your needs.

Regardless of if boards are built in or created, they all work the same in allowing you to share 2D content.

The kind of 2D content you can share on a board includes text boards, white boards, desktop and window shares, picture files, PDF documents, PowerPoint and Word documents.

Different board views

There are three different ways to view a board in an iSee world. You can look at it in '3D View' as it is located in the environment. You can also choose 'Overlay View' to maximize the board view or 'Snap View' to lock the board image in a panel on the right hand side of the screen while you can still move around the iSee world. 

Synching, zooming and locking boards

One of the great collaboration features of using boards in iSee is that by default the boards a synched so that changes made by anyone are viewed by everyone.

 

There are times, however, when one user may want to zoom or change to a different page without affecting others. To do this simply pause the synching by clicking on the synch button at the bottom left of the board. Clicking the button again will resume screen synching.

To zoom in and out on board content, use the controls at the bottom center of the board. You can also click and drag on a zoomed content to position the section on interest. When synching is active, zooming and dragging on content will change the view for everyone.

Clicking on the padlock icon on the top left of the board locks and unlocks the board. When the board is locked only the person that locked it can change the content, page or zoom for everyone. This is a useful feature when doing a presentation and prevents members of the audience from accidentally changing the view for everyone. Anyone with the appropriate permissions level can lock or unlock any board.    

Adding things to boards

You can use boards in iSee worlds to display a range of things including interactive text and white boards, quizzes, desktop shares and 2D files.

 

To add something to a board, 'right click' on it and choose the option you want from the dropdown menu.

Text Boards

After adding a text board, anyone can write on it by choosing 'Edit text content' from the drop down menu. Once the edit is complete, they click 'Tick to confirm edits' at the top left of the edit window to lock the changes in. They can then use the board view icons to return to their preferred view.

White Boards

Anyone can draw directly on to a white board. The whiteboard draws through a series of dots, so draw slowly to get a smooth line. You can draw with the mouse by holding down the right mouse button, or if you have a touch screen you can draw directly on to the window using your finger or pen. For best results, pause between strokes so that the board has time to update.

Quizzes

Quizzes are created in the iSee management portal and can be deployed on to any interactive iSee board. What is interesting about quizzes is that each person looking at the board sees their own unique quiz attempt and can go through the questions at their own pace. Results for the quizzes can be accessed through the management portal.

Desktop/window sharing

iSee boards can be used to display some live windows or the entire desktop from your computer. To share simply select 'Screen Share' from the board dropdown menu and then choose the particular window or screen you would like to share. Press the play button to begin.

A screen share is possible per person in the iSee world and a dual screen setup is recommended for your computer so that you have access to both the shared window and the iSee window simultaneously.

To increase or decrease the sharing frame rate press F5 and f6.

To stop sharing right click and choose the stop button. 

Displaying 2D files

Boards can be used to directly display 2D files including pictures, PDFs, PPT and Word files. Files of up to 5Mb can be uploaded directly from your hard drive, while files of unlimited size can be displayed from your iSee drive.

Once uploaded to the board, larger files may take a few moments before they appear for other users. 

 
 

Chat & user tabs

Using the chat tab

Using the chat tab creates messages that pop up as a text box on the screen of all others in a session. It can be used to communicate with people that have their audio muted, are out of audio range, have issues with their audio setup or have a hearing disability. 

To access the chat feature select the chat icon from the center left of the iSee screen and simply type in the text box at the bottom. The chat history is live and does not carry over from session to session.

Accessing the user tab

Opening the user tab lets you see who else is in the session and which zones they are located in. The user tab lets you select individual users to control their audio, eject them from the session, ring their bell to get their attention or teleport to them.

 

You can also use the users tab to select several users to mute audio etc. if there is a lot of background noise. 

 

File sharing and iSee drive

Saving files off boards

You can download a file directly from a board by simply right clicking on it and choosing 'save as'. Note that iSee converts Word and PowerPoint files to PDF documents to display them so the file from the board will be a PDF rather than the native format. If you would like the file in the native format then you will need to have the file shared to your iSee drive using the file sharing option from the users tab. 

Using your iSee drive

There is an iSee cloud storage drive associated with your iSee user account. To upload files to the drive select the drive by clicking on it at the top right of the iSee window and choose 'Upload File'.

Once a file has been uploaded it will be available to share with others. If the file type is one that can be displayed by electronic boards in iSee you can add them to boards when desired. this is the preferred method of adding files to boards in iSee and it overcomes the 5Mb file size limitation of loading a file to a board directly from your hard drive. 

To share a file with someone directly from your iSee drive select them via the users icon a the central left of the iSee window and click 'Share File'. You can then select the file from your iSee drive which will be transferred to them. 

 

Shortcut keys

These Keys can be pressed at any time while using iSee

 

Recording in iSee

Accessing the record function

iSee allows anyone to record their iSee experience onto their local hard drive. 

 

The recording function can be accessed by selecting 'Recording & Play Back' from the top left pulldown menu and then clicking on 'Record'. It will then allow you to edit the location and file name for the recording. You can also select the file type for the recording.

 

Note that when choosing the *.avi, *.mpg, *.mp4 or *.mov file formats your display scaling must be set at 100% to capture the iSee window effectively.  

 

The recording will automatically start on clicking 'Save'. The recording can be stopped at any time by returning to 'Recording & Play Back' from the top left pulldown menu and choosing 'Stop Recording'. 

Recording file types in iSee

By default iSee records in a lossless and very efficient *.iSee file type that has no degradation. This file type can only be replayed in iSee. To play back the recording, sign in to iSee, but instead of entering a session, choose 'Recording & Play Back' from the top left hand menu and select you recorded file to play back. Recording in the iSee file type does not currently support the recording of screen shares within an iSee session.

If you would like to play your recording with a standard video player or upload it to YouTube, you will need to make sure that one of the compatible file formats is selected such as avi, mpg, mp4 or mov when setting up the recording. These types of files lose resolution and image quality during encoding but can be useful if you want to share the recording with someone who doesn't have iSee.

Creating high quality iSee recordings

If you would like to create high quality recordings for promotional videos or streaming, it's best to use free to use game capture and streaming software such as the xbox game recording software built in to Windows 10, or OBS Studio.

Note that if you intend to edit your clips before posting rather than live streaming, the xbox game recording software uses a variable frame rate. This creates audio syncing issues with many video editors that require a fixed frame rate for their source clips. If you would like to create edited clips we recommend using OBS Studio.

 

You can record to the game capture/streaming software live, or use it to record previously captured *.iSee files.